9 November 2020, 12pm

Our top priority is the safety and protection of those in our care.

Jewish Care has taken a number of steps to help prevent the spread of Covid-19 across all of our resources including: the introduction of a screening process upon entry to any resource; self-isolation measures where appropriate; increased deep cleaning and use of additional sanitisation and specialist cleaning products; suspending visits to our care homes and Independent Living facilities and suspending activity in our community centres.

Contingency and response plans are in place for all scenarios which may occur as a result of Covid-19 impacting the UK more widely. Jewish Care is regularly reviewing the situation, and our Covid-19 Response team made up of our Directorate team and senior colleagues from across the organisation are meeting regularly to review the situation, along with our measures and plans.

Care Homes 

Under current Government guidelines, we are able to facilitate a small number of visits to our care homes as long as they can be done in a safe way and do not pose a risk to residents, staff or other visitors.

We are working hard to enable indoor visits during the winter months to ensure that the wellbeing of our residents and their mental health remains a priority during this second lockdown.

Visitors will need to book a visiting slot with the care home directly, and will be offered one of three types of visits:

Window visits- where there is no direct contact between the visitor and resident, staff or the home, as the visitor remains outside and is able to see the resident through a window or glass door.

Dedicated space visits- these will take place indoors in a dedicated space where the visitor enters directly from outside and is separated from the resident (and the rest of the home) via a screen.

In room visits- these will be reserved for visitors who are visiting a resident at the very end of their lives, where strict protocol is in place and PPE will need to be used. In room visits will also be reserved for those who are offered to assign a designated/key visitor to a resident who is unable to participate meaningfully in other types of visits, due to either physical or cognitive conditions and are assessed as high risk of decline or distress due to lack of contact.

In order to minimise the risk of spreading infection we ask all visitors not to visit if:

  • You have any symptoms of cold or flu (this is still a risk to our residents and staff, particularly at this time).
  • You have a diagnosis or symptoms of Covid-19 (however mild) or have been in contact with anyone who may have a Covid-19 diagnosis or symptoms.
  • You have been instructed to self-isolate.

You live in a household with school children, students, or adults who frequent educational establishments where the risk of infection is high

We know the situation is challenging, and while visits are less regular, we will do whatever we can to continue to help facilitate phone calls, video calls or a Skype call with a loved one instead of a physical visit. We are still encouraging relatives to leave items or food for loved ones by labelling this with the resident’s name and room number and leaving outside the home’s entrance and then ringing the buzzer to notify a member of staff to collect and deliver it on their behalf.

We are being led by Public Health England on any additional measures needed following any confirmed case of Covid-19 in a care home. These homes will undergo an additional deep clean and will continue to take steps to ensure the highest standards of hygiene and infection control are in place. We will continue to ensure the homes function as usual, as far as possible, for those residents in our care.

The safety and wellbeing of our residents and staff remain our priority, and while these restrictions may be upsetting and frustrating, we must keep this in mind when following the government guidance. 

Retirement Living

Under the Government guidance issued for a second national lockdown, tenants will only be able to receive visits inside their apartment from their ‘designated support bubble’. Additional restrictions include:

  • Tenants must not meet socially with friends and family indoors in any setting unless they live with them or have formed a ‘support bubble’ with them, this includes private homes.
  • Tenants should not meet indoors with any other tenants living in Selig Court or Wohl Court whilst the lockdown restrictions remain in force. This is because apartments in our Retirement Living Services are regarded by law as separate households.
  • Tenants must not meet outdoors in private gardens with friends or family unless they have formed a ‘support bubble’ with them, this includes our communal gardens. 
  • Tenants will not be able to receive visits in their home from hairdressers or beauty therapists.
  • Tenants should remain at home where possible, minimise the amount of interactions they have with other people and only travel for essential reasons.

To ensure we can continue to effectively safeguard our tenants, we will be maintaining our ‘authorised visitors’ process until the end of the lockdown period, when we will review these arrangements again in line with Government guidance. 

For information on additional guidance, please contact the Selig Court Concierge Service on 0208 922 2626 or the Wohl Court Concierge Service on 0203 301 0455 between 9.00am-5.00pm Monday-Friday. 


We are still open for safe admissions.

Our friendly, dedicated and professional team are looking forward to welcoming you.

Our number one priority is to keep all our residents, relatives and staff safe, so we are following strict Public Health England guidelines and measures across all our homes.

As we admit new residents in this period, admissions may be different to normal but our team will go out of their way to make sure every resident is treated with the care and respect they deserve and is able to settle in safely and make friendships in the home.

We have lots of ways for families to stay in touch and keep connected too.

For more information please call our team on 0208 922 2222 or email   

Community Centres, Connect@, Holocaust Survivors’ Centre, Dementia Day Centres:

Face to face activity inside our community centres, Connect@, Holocaust Survivors’ Centre and dementia day centres remains suspended until further notice.

We are able to extend the offer of a number of additional services to those that this may affect. These include but are not limited to: Meals on Wheels, Telephone befriending services, virtual and online activities, and our Jewish Care Direct helpline open Monday-Friday 8.30am to 5pm on 0208 922 2222, and the Jewish Helpline which is open from Sunday-Thursday 12pm-12am, or from Friday 12pm-3pm on 0800 652 9249.

At this time, it is vital that families and personal support networks help each other and those that may be lonely and isolated, as much as possible.

We are here to support members of the community to live alive and fulfilling lives in their own homes in the community. 

We were heartbroken when we were forced to close the doors of our 12 community centres in March due to the impact of the Covid-19 pandemic, but we are absolutely still open and providing a number of key services to meet the needs of our community.

You can also find out what is still going on through our community centres here.

To access our virtual activities and join in with online events, visit 


Currently, all clients at our care homes and Independent Living schemes have undergone testing for Covid-19. Regular testing is going to be critical going forward to help us mitigate against the risk of infection.

Covid-19 at Jewish Care

Sadly, to date, 31 residents who tested positive for Covid-19 have passed away. Our thoughts and wishes remain with their families.

We also ask you to respect the privacy of the individuals and their families at this time. 

Additional Resources

For tips on how to stay active and well, visit for resources to keep everyone engaged, stimulated and healthy whilst at home. 

You can also visit to access online information, advice and guidance.