12 April 2021, 9am

Our top priority is the safety and protection of those in our care.

Jewish Care has taken a number of steps to help prevent the spread of Covid-19 across all of our resources including: the introduction of a screening process upon entry to any resource; self-isolation measures where appropriate; increased deep cleaning and use of additional sanitisation and specialist cleaning products; only allowing visits to our care homes in visiting pods, suspending visits to our Retirement Living facilities and suspending activity in our community centres.

Contingency and response plans are in place for all scenarios which may occur as a result of Covid-19 impacting the UK more widely. Jewish Care is regularly reviewing the situation, and our Covid-19 Response team made up of our Directorate team and senior colleagues from across the organisation are meeting regularly to review the situation, along with our measures and plans.

Care Homes 

We are determined to do all we can to minimise the spread of infection amongst the residents and staff in our homes.

Following the recent Government announcements, Jewish Care has laid out a proposed plan for each resident in our care homes to have two designated visitors, who will be able to visit safely, indoors, wearing PPE, and with whom they may hold hands, from the 12th April.

Designated visitors will be required to answer a number of questions before they may enter the home, have their temperature tested, and will be required to have a negative Covid-19 test on the day of the visit. Designated visitors will be made aware of all additional requirements before coming into the home. We have also issued relatives with guidelines where visits include babies and toddlers. We will continue with other visiting methods, such in our pods with Perspex screens, for those who are not a designated visitor.

We will follow the cautious approach suggested by the Government with regards to the lifting of restrictions, namely starting small and moving forward only once it is established that no adverse impact was caused during the previous stage. It is vital that by facilitating individual visits, we do not compromise the safety of residents and staff, and that we continue to do all we can to keep Covid-19 out of our homes

We will continue with the following measures until national guidance allows the further easing of lockdown, and current Covid-19 status of the home allows us to do so:

  • Reduce the footfall by allowing staff and essential / regular volunteers only, especially those helping with FaceTime calls.
  • Minimise the use of agency staff, unless working regularly in the home.
  • Continue the separation between homes and units/ floors and avoid any movement between them.
  • Restrict in-room visits to designated visitors where possible or visits to residents who are nearing the end of their lives and other extreme circumstances as assessed by the home management or GP.
  • Booth/pod visits will reduce in availability and visitors should consider very carefully whether such a visit is necessary. Should the level of infection in a home rise and restrict the ability of residents to safely access the visiting booth area, we will cease the option with immediate effect- all visitors will be notified if this is the case.
  • Continue regular testing of staff and residents as well as all other health monitoring, social distancing, wearing of PPE etc.
  • Maintain 10 days isolation for residents following a positive test, as advised by Public Health England. 

These restrictions may change if the situation in the locality or in the home changes or if further guidelines are issued by the Government, the Local Authority or Public Health England.

In order to minimise the risk of spreading infection we ask all visitors not to visit if:

  • You are experiencing any of the symptoms of Covid-19.
  • If you are living in the same household as someone experiencing any of the symptoms of Covid-19 or someone who has tested positive for the virus.
  • If you have been advised to self-isolate because you have been in contact with someone who has tested positive for Covid-19.
  • If you are awaiting the results of a Covid-19 test for any reason.
  • You live in a household with school children, students, or adults who frequent educational establishments where the risk of infection is high. 

Visits to homes preparing for the vaccine are limited and there are no visits the day before the vaccination. In some homes where the numbers of people testing positive, whether staff or residents, is rising, the managers may suspend visits for a time.

We know the situation is challenging, and while visits are less regular, we will do whatever we can to continue to help facilitate phone calls, video calls or a Skype call with a loved one instead of a physical visit. We are still encouraging relatives to leave items or food for loved ones by labelling this with the resident’s name and room number and leaving outside the home’s entrance and then ringing the buzzer to notify a member of staff to collect and deliver it on their behalf.

We are being led by Public Health England on any additional measures needed following any confirmed case of Covid-19 in a care home. These homes will undergo an additional deep clean and will continue to take steps to ensure the highest standards of hygiene and infection control are in place. We will continue to ensure the homes function as usual, as far as possible, for those residents in our care.

The safety and wellbeing of our residents and staff remain our priority, and while these restrictions may be upsetting and frustrating, we must keep this in mind when following the government guidance. 

Retirement Living

The following rules must now be adhered to during the easing of national lockdown:

  • Your loved one should stay at home where possible.
  • Visiting in our Retirement Living services will be strictly limited to ‘Support Bubble’ members only.
  • They must not mix indoors with anyone they do not live with, except members of their designated ‘Support Bubble’.
  • They must not stay away from home over night, except with members of their designated ‘Support Bubble’. 

These rules will continue to apply for the duration of the lockdown period and changes will be communicated to relatives and tenants at various stages of the national lockdown easing. To ensure everyone continues to remain as safe as possible, it is important that you follow the rules we have advised you about.

Your continued vigilance will help us to reduce the likelihood of an outbreak of Covid-19 in our Retirement Living Services.

It is also important that your loved one does not mix indoors with any other tenants who live in their Retirement Living Community.

You must not visit your loved one in their home if:

  • You are experiencing any of the symptoms of Covid-19.
  • If you are living in the same household as someone experiencing any of the symptoms of Covid-19 or someone who has tested positive for the virus.
  • If you have been advised to self-isolate because you have been in contact with someone who has tested positive for Covid-19.
  • If you are awaiting the results of a Covid-19 test for any reason.

For information on additional guidance, please contact the Selig Court Concierge Service on 0208 922 2626 or the Wohl Court Concierge Service on 0203 301 0455 between 9.00am-5.00pm Monday-Friday. 


We are still open for safe admissions.

Our friendly, dedicated and professional team are looking forward to welcoming you.

Our number one priority is to keep all our residents, relatives and staff safe, so we are following strict Public Health England guidelines and measures across all our homes.

As we admit new residents in this period, admissions may be different to normal but our team will go out of their way to make sure every resident is treated with the care and respect they deserve and is able to settle in safely and make friendships in the home.

We have lots of ways for families to stay in touch and keep connected too.

For more information please call our team on 0208 922 2222 or email    

Community Centres, Connect@, Holocaust Survivors’ Centre, Dementia Day Centres:

Face to face activity inside our community centres, Connect@, Holocaust Survivors’ Centre and dementia day centres remains suspended until further notice.

We are able to extend the offer of a number of additional services to those that this may affect. These include but are not limited to: Meals on Wheels, Telephone befriending services, virtual and online activities, and our Jewish Care Direct helpline open Monday-Friday 8.30am to 5pm on 0208 922 2222, and the Jewish Helpline which is open from Sunday-Thursday 12pm-12am, or from Friday 12pm-3pm on 0800 652 9249.

At this time, it is vital that families and personal support networks help each other and those that may be lonely and isolated, as much as possible.

We are here to support members of the community to live alive and fulfilling lives in their own homes in the community. 

We were heartbroken when we were forced to close the doors of our 12 community centres in March due to the impact of the Covid-19 pandemic, but we are absolutely still open and providing a number of key services to meet the needs of our community.

You can also find out what is still going on through our community centres here.

To access our virtual activities and join in with online events, visit   


Currently, all clients at our care homes and Retirement Living schemes undergo regular testing for Covid-19. Regular testing is critical going forward to help us mitigate against the risk of infection.

Additional Resources

For tips on how to stay active and well, visit for resources to keep everyone engaged, stimulated and healthy whilst at home. 

You can also visit to access online information, advice and guidance.