Jewish Care Updated Communication: Coronavirus


16 October 2020, 12pm

Our top priority is the safety and protection of those in our care.

Jewish Care has taken a number of steps to help prevent the spread of Covid-19 across all of our resources including: the introduction of a screening process upon entry to any resource; self-isolation measures where appropriate; increased deep cleaning and use of additional sanitisation and specialist cleaning products; suspending visits to our care homes and Independent Living facilities and suspending activity in our community centres.

Contingency and response plans are in place for all scenarios which may occur as a result of Covid-19 impacting the UK more widely. Jewish Care is regularly reviewing the situation, and our Covid-19 Response team made up of our Directorate team and senior colleagues from across the organisation are meeting regularly to review the situation, along with our measures and plans.

Care Homes

As London has now moved to Tier 2 Covid-19 restrictions (beginning Saturday 17 October), under Government guidelines, we will sadly have to restrict family visits to our care homes.

We know the situation is challenging, and we will do whatever we can to continue to help facilitate phone calls, video calls or a Skype call with a loved one instead of a physical visit. We are still encouraging relatives to leave items or food for loved ones by labelling this with the resident’s name and room number and leaving outside the home’s entrance and then ringing the buzzer to notify a member of staff to collect and deliver it on their behalf.

We will continue to try and enable visits for those who are nearing the end of life, whenever it can be done safely. Our Registered Managers will discuss this with the individuals concerned reviewing on a case by case basis.

We are being led by Public Health England on any additional measures needed following any confirmed case of Covid-19 in a care home. These homes will undergo an additional deep clean and will continue to take steps to ensure the highest standards of hygiene and infection control are in place. We will continue to ensure the homes function as usual, as far as possible, for those residents in our care.

The safety and wellbeing of our residents and staff remain our priority, and while these restrictions may be upsetting and frustrating, we must keep this in mind when following the government guidance.

Independent Living

Following the announcement of a move in London to Tier 2 Covid-19 restrictions (beginning Saturday 17 October), tenants will only be able to receive visits inside their apartment from a defined group of family members or friends who live together in the same house and form their ‘designated support bubble’.

To facilitate this process for you as soon as possible, once this decision is made about who is included in the designated support bubble, only members of this one household will be able to visit tenants in their home.

Tenants and relatives should provide the full names of all members of this partner household as soon as possible by calling the Selig Court concierge service on 020 8922 2626 or the Wohl Court concierge service on 020 3301 0455 between 9.00am-5.00pm Monday-Friday. You can also register ‘support bubble’ members by visiting the front desk at Amélie House or the concierge desk at Wohl Court over the weekend.

We would advise that to help us to continue to protect the health and wellbeing of our tenants, that you maintain social distancing within your ‘support bubble’. We would also recommend that members of a support bubble also wear a face covering when meeting inside a tenant’s home.

The use of all communal areas, including outside spaces, remains restricted for visitors at this time.


We are now open for safe admissions.

Our friendly, dedicated and professional team are looking forward to welcoming you.

Our number one priority is to keep all our residents, relatives and staff safe, so we are following strict Public Health England guidelines and measures across all our homes.

As we admit new residents in this period, admissions may be different to normal but our team will go out of their way to make sure every resident is treated with the care and respect they deserve and is able to settle in safely and make friendships in the home.

We have lots of ways for families to stay in touch and keep connected too. For more information please call our team on 020 8922 2222 or email  

Community Centres, Connect@, Holocaust Survivors’ Centre, Dementia Day Centres:

Activity in our community centres, Connect@, Holocaust Survivors’ Centre and dementia day centres remains suspended until further notice.

We are able to extend the offer of a number of additional services to those that this may affect. These include but are not limited to: Meals on Wheels, Telephone Befriending services, where possible, and our Jewish Care Direct Helpline open Monday-Friday 8.30am to 5pm on 020 8922 2222, and the Jewish Helpline which is open from Sunday-Thursday 12pm-12am, or from Friday 12pm-3pm on 0800 652 9249.

At this time, it is vital that families and personal support networks help each other and those that may be lonely and isolated, as much as possible.


Currently, all clients at our care homes and Independent Living schemes have undergone testing for Covid-19. Regular testing is going to be critical going forward to help us mitigate against the risk of infection.

Covid-19 at Jewish Care

Sadly, to date, 31 residents who tested positive for Covid-19 have passed away. Our thoughts and wishes remain with their families.

We also ask you to respect the privacy of the individuals and their families at this time.

Additional Resources

For tips on how to stay active and well, visit for resources to keep everyone engaged, stimulated and healthy whilst at home.

You can also visit to access online information, advice and guidance.