Supports individuals, families, carers and communities by enabling people to make a meaningful difference to their lives, with dignity and choice.

We can help:

  • identify what support, care or services you need
  • advise, co-ordinate and act on your behalf with local authorities
  • signpost you to other helpful services
  • provide support and advice for as long as required


Jewish Care’s Direct helpline and Social Work and Community Support Team

We are living in unprecedented times. Adults within our community and their carers are considered extremely vulnerable to Covid-19. Many are now housebound, with some feeling alone and isolated.

Jewish Care Direct helpline’s opening hours are Monday to Friday (8.30am to 5pm). During this time, we will be offering support and advice and linking up with other organisations who may be able to offer support.

We have put together an online library with information on local resources who may be able to offer advice and guidance. Please visit

You can also call our Direct helpline on 020 8922 2222 or email

Getting in touch

The service is free and easy to use and is available to anyone over the age of 18. You can call us about yourself, a relative or friend with the permission of the person they are concerned about. GPs or other health or social care professionals can contact us.

To contact us, please call our confidential helpline on 020 8922 2222 or email

End of Life and Palliative Care Support

Jewish Care’s Social Work and Community Support Services offer support, information, and advocacy with life-limiting situations at end-of-life and palliative care. We can support you to have advance care planning conversations about what matters to you with important people in your life.

Although these conversations are often thought difficult, they are important and part of life and should ideally be thought about at an early stage to minimise any problems that may lie ahead. It is never too early to share your thoughts on how you wish to be cared for at end-of life with those close to you. This includes subjects like where you would like to live if it should become difficult for you to stay at home, burial planning and who will execute Wills to govern your affairs or grant Lasting Powers of Attorney to enable others to take crucial decisions should circumstances impair your mental capacity.

You can make these decisions alone or with help from someone you trust; it can be a family member or whomever you choose that is important to you. This person would then be legally able to speak for you, should you find yourself unable to communicate.

Advance Care Planning. Advance Care Planning (ACP) is the general term used to describe the voluntary discussion you have with the people who are important to you. Advance care planning (ACP) has a health and social care focus, for example: sharing what treatments we would accept or refuse, where we would like to live if we become unable to live at home, or where we would wish to be cared for at the very end of life.

An advance statement is not a formal document, but it can guide and inform those who may be able to make future decisions on your behalf.

Advance Decision and CPR. An Advance Decision to Refuse Treatment (ADRT) is a legally binding document which relates to refusing lifesaving treatment. This was previously referred to as a ‘living will’ or an ‘advance directive’. This is an important matter that you need to discuss with your GP or other health professionals who may be involved with your care. Cardiopulmonary resuscitation (CPR) is an attempt to start your heart again after it has stopped working and is another important decision which you should discuss with your GP or other health professionals.

Wills. Your Will is a formal and legal document which will ensure that your wishes will be followed once you are no longer alive.

Jewish Traditions. You may have questions about burial planning. You can always contact your synagogue to find resources, but if you do not belong to a synagogue, please contact Jewish Care Direct on 0208 922 2222 who can signpost you to available resources in your area relating to burials, cremation, and minyan support.

Alternatively, if you prefer to talk to someone from our Social Work and Community Support Service, please call Jewish Care Direct on 0208 922 2222 or email for more information. 

Congratulations to Paula Plaskow (End of Life and Palliative Care Lead) for being highly commended in the London Regional End of Life/Palliative Care category at the Great British Care Awards 2021. Paula was praised for her work in ensuring that those we support receive good end of life care.

Further Information
The following online resources can help guide you through your end-of-life planning process:

GOV.UK’s Lasting power of attorney: acting as an attorney has detailed information about this subject.

Age UK: Power of attorney to find links on how to set up LPA for yourself.

Age UK: Making a will

GOV.UK: Making a will

Managing your finances: Wills, trusts and legacies

Lasting Power Of Attorney

Lasting Power of Attorney. A Lasting Power of Attorney is a legally binding document which allows you (known as the Donor) to choose someone else (known as the Attorney) to manage your affairs and take decisions on your behalf. You can appoint more than one person to act on your behalf. An LPA is only valid once registered with the Office of Public Guardian. You cannot complete an LPA if you no longer have mental capacity, so it is important to set up your LPA with important people in your life that you trust. 

To read guidance on Lasting Power of Attorney please click here.

What I can expect from the service

After contacting the Jewish Care helpline your details will be given to a member of the team and we will call you back to talk through your situation. We may also arrange a visit to have a more in-depth conversation. We will then discuss with you the different support or services that may be suitable, whether part of Jewish Care or other service providers. We will then work with you to help put these into place.



Our teams have strong links with a range of local services and will be able to help you if you live across:

  • Central and Greater London
  • Home counties
  • South London & the Southern Counties in partnership with Nightingale Hammerson

We also offer support and guidance by phone and email across the UK and abroad.

Our specialist teams

We have five specialist teams of experienced social workers and community support workers with extensive knowledge on a range of issues.


This team has strong links with local and national services and can provide support for people in the community who are living with dementia. The team also works closely with all of Jewish Care’s services, especially those for people living with dementia, for example Memory Way Cafés and centres for people living with dementia.

Disability and Welfare Rights

This team can help adults of all ages to live as independently as possible. The team can also liaise with voluntary and social services for useful equipment and resources and help to ensure full entitlement of benefits.

Family Carers

The Family Carers team offers emotional and practical support for people who are caring for a relative or friend through one to one meetings, support groups or conversations on the telephone or by email. They also support people whose relative is moving into residential care.

End of Life Care

This team supports people who have a life-limiting illness and can help with advance care planning. They also understand the importance of co-ordination with other health professionals involved, either to remain in the community or assist the transition into nursing care. The team has good links with hospitals and hospices who can work together to understand the needs of people at such a sensitive time.


Shalvata offers support for Holocaust survivors and refugees and can help with practical advice, counselling, assessments and applications for various grants.